ABSTRACT
Nurse staffing is linked to safety, quality, and experience outcomes. In the context of the COVID-19 pandemic, staffing has become more critical as overwhelming demand has met diminishing supply of healthy nurses, capacity for care, and the innovation necessary to deliver optimal quality and experience to patients and the people who care for them. Press Ganey data scientists, along with industry experts, sought to evaluate staffing before the pandemic and its effects on clinical quality, experience, and nurse engagement. Furthermore, interviews with expert nurse researchers and nursing leaders helped to identify the kind of innovation necessary to accommodate the variable demand in patient volumes, acuity, nurse availability, and teamwork. Valuable insights from this work will help healthcare leaders in their quest to optimize nursing care.
Subject(s)
Health Workforce , Models, Statistical , Nursing Staff, Hospital/organization & administration , Personnel Staffing and Scheduling/organization & administration , Databases, Factual , Humans , Outcome Assessment, Health Care , Quality of Health CareABSTRACT
Compassionate Connected Care improves safety, quality, and experience of care. In the age of COVID-19, it is even more critical. The care model and strategies to deliver it are underpinned by quantitative and qualitative data and provide a roadmap for caregivers during this unprecedented crisis.